Number one, we believe that parents coming to Russia with the goal to adopt one or several orphans are also coming along very long and complicated process and being facing different culture, being not speaking Russian, being making one of the most important decisions of their life are usually tired and ready to go by the end of this very process. That is why we decided to deliver our services swiftly and any time of the day, no matter if it is 6:00 A. M. or 11:00 P. M., week day, or holiday or weekend.

Number two, we realize that Russian medical terminology that is used by local orphanage doctors is often completely different from Western one and every particular case extract from child's medical history needs to be interpreted properly. At the same time we do understand very well that are the peculiarities of institutional children in order of their physical, emotional, speech, mental, behavioral, and social development and we are completely aware of risks for child's health and future development associated with these ones. And we do know for sure that adoptive parents in vast majority cases want to discuss with us these important issues.

Key stones of our system if listed are:

- Independent medical judgment;
- Flexibility;
- Fair fees;
- Commitment, compassion, concern;
- Great deal of knowledge in the field of orphans medical needs;
- Well established and respectable referral policy.

Every day, starting early in the morning, we see loved children and their excited and happy new parents and we can witness that new families being born. As a result of this unique experience we become strong adoption advocates for Russian institutional children particularly and intercountry adoption in general.